Rental Terms
Version
Requests and payment
We’ll check equipment availability, confirm delivery and pickup details, and email a PayPal invoice with your final total if we can accommodate your move. Paying the invoice secures your reservation. You can change or cancel your request before payment at no charge.
Delivery and pickup
Local delivery and pickup are included within our core service area. Extended-area fees depend on your delivery and pickup addresses. Please provide accurate addresses and any access instructions. Have the bins and any tote dolly empty, reasonably clean, and accessible at the agreed pickup location.
Rental period and extensions
Your rental period and pickup date are set when we confirm your booking. If you need more time, contact us before scheduled pickup. Extensions depend on availability, and we’ll confirm the new date and charges with you. An additional rental week may be charged if equipment is overdue.
Cancellations and rescheduling
- Cancel at least 48 hours before your scheduled delivery time for a full refund.
- If you cancel less than 48 hours before delivery, your payment is non-refundable. You may apply it to one rescheduled delivery, subject to availability.
- Rescheduling is free with at least 24 hours’ notice, subject to availability.
- If you reschedule, you have 30 days from the date you request the change to choose a new delivery date. The new delivery can take place after those 30 days, subject to availability.
- After delivery, rental charges are non-refundable, including if you request an early pickup.
Missing or damaged equipment
Tell us as soon as you notice missing or damaged equipment, ideally before pickup. Replacement charges are $10 for each missing or damaged bin and $25 for each missing or damaged tote dolly. If you’d like to keep a bin and lid, arrange the $7 purchase with us before pickup. Rental, replacement, and arranged purchase charges are separate.